Data collection on our website
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form. Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
What rights do you have regarding your data?You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Analytics and third-party tools
You can object to this analysis. We will inform you below about how to exercise your options in this regard.
General information and mandatory information
1. Data protection
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Notice concerning the party responsible for this website
The party responsible for processing data on this website is the Naturion® Hotel Management
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link:
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
2. SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Encrypted payments on this website
If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
Opposition to promotional emails
We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.
3. Cooperation with the IHD Society for Credit and Claims Management mbH
In the event of a credit risk (name, address, mailing address, company details and, if applicable, contract and claim data), we will transfer your data to the IHD Gesellschaft für Kredit und Claims management mbH, Augustinusstr. 11 B, 50226 Frechen, and possibly to other cooperating credit agencies. The legal basis for this transmission is Art 6 I b GDPR and Art 6 I f GDPR. Transmissions on the basis of Art 6 I f GDPR may only take place insofar as this is necessary to safeguard the legitimate interests of our company and does not outweigh the interests or fundamental rights and freedoms of the data subject that require the protection of personal data.
For the purpose of deciding on the establishment, implementation or termination of the contractual relationship, we also collect or use automatically generated probability values, the calculation of which may include address data.
Detailed information on our contractual partner, the IHD, within the meaning of Article 14 GDPR, i.e. the business purpose, the purpose of data storage there, the legal basis, the data recipients of the IHD, the right to information and the right to deletion and correction as well as profiling can be found at www.ihd.de/datenschutz/Artikel14.html
You can find information on their contractual partners in the area of the credit reporting agency at: www.ihd.de/datenschutz#Contractpartner
4. Data collection on our website
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
-Browser type and browser version
-Operating system used
-Host name of the accessing computer
-Time of the server request
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
Registration on this website
You can register on our Naturion® website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.
We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.
Processing of data (customer and contract data)
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
Data transferred when signing up for services and digital content
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.
Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
5. Social media
Share content via plugins (Facebook, Instagram, Twitter, etc.)
The content on our pages can be shared on other social networks like Facebook, Instagram, or Twitter. This page uses the eRecht24 Safe Sharing Tool. This tool establishes direct contact between the networks and users only after users click on one of these buttons.
This tool does not automatically transfer user data to the operators of these platforms. If users are logged into one or more of the social networks, the Like, +1, and Share buttons for Facebook, Instagram, Twitter, etc. will display an information window in which the user can edit the text before it is sent.
Our users can share the content of this page on social networks without their providers creating profiles of users' surfing behavior.
Facebook plugins (Like & Share buttons)
Our website includes plugins for the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the Like button on our site. For an overview of Facebook plugins, see https://developers.facebook.com/docs/plugins/.
If you do not want Facebook to associate your visit to our site with your Facebook account, please log out of your Facebook account.
Processing of data (customer and contract data)
We collect, process and use personal data only insofar as they are necessary for the establishment, content or change of the legal relationship (inventory data). This is done on the basis of Art. 6 Para. 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.
We only collect, process and use personal data about the use of our website (usage data), insofar as this is necessary to enable or bill the user for the use of the service. The customer data collected will be deleted after the order has been completed or the business relationship has ended. Statutory retention periods remain unaffected.
Data transmission when concluding a contract for services and digital content
We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the credit institution commissioned with the payment processing.
A further transmission of the data does not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without express consent, for example for advertising purposes.
The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.
6. Analytics and advertising
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
We have activated the IP anonymisation feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States.
Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics' demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "Refusal of data collection".
This website utilizes Hotjar an all-in-one Analysis and Feedback tool that reveals the online behaviour and feedback of a website's visitors. We evaluate and analysis the feedback of the users (e.g. clicks, mouse movements, scrolling highs etc.) with this tool to improve the usability and functionality of our website and make it more useful and easier in using. The information will be transfered and saved to Hotjar through the 'tracking code' and 'cookie'.
The following information may be collected through your device and browser via the 'tracking code':
- your device's IP address (collected and stored in an anonymized format) device screen size
-device type (unique device identifiers) and browser information-geographic location (country only)
-preferred language used to display the webpage.
The following log data may be collected via the 'tracking code':
-geographic location (country only)
-preferred language used to display the webpage
-date and time when website pages were accessed.
You have the possibilty to opt-out of collect your information, please click here.
7. Plugins and tools
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.
If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
8. Use of external materials. Plugins and tools
Company logo created on the basis of the logo posted on the website https://de.freepik.com. Logo template download link - https://de.freepik.com/vektoren-kostenlos/vintage-abenteuer-logo_4412249.htm#page=1&query=mountainlogo&position=18.
All photos contained in the slider come from the pixabay Link to the portal - https://pixabay.com/
General Terms and Conditions
Naturion® Basisch-Vegetarisches Hotel
1. Contractual relationship
The contract is concluded verbally or in writing by the order confirmation from Naturion® Basisch-Vegetarisches Hotel with the customer (uniform name for ordering party, organizer, guest, etc.). A one-sided solution of the guest accommodation contract without the consent of Naturion® Basisch-Vegetarisches Hotel is not possible. Only these terms and conditions are part of the contract; any terms and conditions of the customer are not recognized.
These terms and conditions apply to all services of the hotel, restaurant and leisure area of Naturion® Basisch-Vegetarisches Hotel (hereinafter referred to as Naturion® Hinterzarten); and applies in particular to the provision of hotel rooms, conference rooms, banquet rooms and other rooms / areas of Naturion® and the connected leisure area. The Naturion® Hinterzarten can request a reasonable advance payment from the customer and / or from the third party. When booking overnight stays, banquets, events and especially for group trips, it is up to Naturion® Hinterzarten to request an appropriate deposit of up to 50% of the agreed price. Subletting or subletting requires the written consent of Naturion® Hinterzarten.
The prices are determined according to the price list valid at the time the service is provided.
These are mentioned in the order confirmation. If there are more than 3 months between the conclusion of the contract and the provision of services, Naturion® is entitled to make price changes.
For long-term conferences / events / lodgings, a deposit of 50% must be paid to Naturion® at least 4 weeks before the booked date. Otherwise our terms and conditions apply - payment and cancellation periods.
If a minimum turnover has been agreed and this is not reached, Naturion® can demand 60% of the difference as a lost profit, unless the customer proves a lower or a higher lost profit. Exceptions to this rule are regulated in flat-rate agreements / company contracts, which must cover at least 12 months. These contracts have to be renegotiated annually.
3. Withdrawal / Cancelation
In the case of concluded hotel accommodation contracts, of which the customer can unilaterally cancel the contract in writing without cancellation costs only up to an agreed option date, the right of withdrawal also expires for the customer who is the tour operator
- If the withdrawal is not made in writing to the customer within the period specified in the reservation Naturion® has been declared. If Naturion® does not specify a deadline, the withdrawal can be declared at least one month before the service begins (in writing to Naturion®).
In the event of force majeure or other reasons for which Naturion® is not responsible, in particular those outside the sphere of influence of Naturion®, the Naturion® reserves the right to withdraw from the contract without the guest being entitled to compensation. Of course, Naturion® will endeavor to teach a suitable replacement.
A free cancellation is possible up to 7 days before arrival.
For a cancellation before the agreed service period, 60% will be charged between the 6th and 1st day and 90% on the day of arrival. If the arrival does not take place and / or the cancellation of the ordered service is not notified by the contractual partner either by telephone or in writing, 100% based on the agreed price for the ordered service is also due. This also applies to early departures. Separate cancellation policies apply to group bookings. The early bird rate can no longer be canceled or rebooked.
The following cancellation conditions apply to group trips:
Accommodation up to 10 people up to 7 days before arrival free of charge up to 1 day before arrival 80% of the agreed total price of the first day of travel including the first night on the day of arrival full price of the 1st day of travel including the 1st night
Accommodation from 11 people up to 21 days before arrival free of charge up to 14 days before arrival free of charge if less than 50% of the group participants cancel, furthermore 50% of the agreed total price of the first day of travel including the first night up to 3 days before arrival 80% of the agreed total price of the first day of travel including the first night less than 3 days before arrival the full price of the 1st day of travel including the 1st night and 80% for the other days if the booked service cannot be sold elsewhere.
For all services, the customer must inform Naturion® of the number / names of the participants at least 5 working days (120 hours) before the date of the service provision. If fewer participants than agreed and the customer has not canceled them in writing at least 24 hours before the start of the event, the customer must make payment according to the contractually agreed number of participants. If more participants come, the actual number of participants will be charged and the contractually agreed conditions will also automatically apply to these participants.
For events that go beyond the contractually agreed period, otherwise beyond midnight, the Naturion® can charge additional expenses, in particular for follow-up services, difficulties and personnel.
The following cancellation deadlines for events and the use of the facilities of the Leisure area apply:
Up to 20 days before the event free of charge, if the Naturion® can rent otherwise;
Up to 15 days before the event in full, unless Naturion® can rent otherwise up to 8 days before the event, full price plus 10% of lost sales (in case of doubt, minimum menu price banquet x number of registered people);
Full price less than 8 days before the event plus replacement of 20% of the lost turnover (in case of doubt, minimum menu price banquet x number of registered people).
In this case, too, the organizer reserves the right to prove less damage, and Naturion® reserves the right to prove higher damage. Here too, events that persist after midnight are billed by Naturion®, unless otherwise agreed, on the basis of individual proof.
Special services that become useless as a result of the cancellation must also be paid for. The organizer is responsible for any loss or damage caused by himself, his employees, other assistants and event participants. It is the organizer's responsibility to take out appropriate insurance. Naturion® can request proof of such insurance.
Naturion® endeavors to carry out wake-up calls with the care of a prudent businessman. Messages, mail and goods sent to the customer are handled with this care. Naturion® takes over the storage on time, delivery and, if requested, for a fee, the forwarding of the same.
Any liability of Naturion® for such services is excluded. Items left behind by the customer will only be forwarded on request, at the customer's risk and expense. Naturion® keeps the things for 6 months according to legal regulations and can charge a reasonable fee for this. Afterwards, if there is a recognizable value, the items are handed over to the local lost property office or may be auctioned by Naturion®.
5. Parking lot
If the customer is provided with a parking space in the object car park, also for a fee, this does not result in a custody contract. There is no obligation for Naturion® to monitor. Naturion® is only liable for direct damage to the vehicle that can be traced back to a deficiency in the parking space that already existed when the parking space was provided, but at most up to the current market value of the vehicle that is relevant under insurance law.
The damage must be claimed against Naturion® at the latest when leaving the property.
6. Due diligence
Naturion® is liable with the care of a prudent businessman. Should faults or defects occur in the services of Naturion®, Naturion® will endeavor to remedy the situation in general and upon immediate notification of the customer, Irrespective of previous regulations and §§ 701 ff. BGB, Naturion® is only liable in the event of intent or gross negligence on the part of the legal representatives of the company or the executive staff of Naturion®.
A safekeeping requires a prior express agreement, offsetting, reduction or retention are only permitted for the customer in the case of undisputed or legally binding counterclaims. Any liability of Naturion®, with the exception of sections 701 ff. BGB, is limited to the amount of the agreed rental price. The limitation period for all claims of the customer is 6 months, calculated from the end of the contract. This limitation of liability and short limitation period apply in favor of Naturion® even in the event of breach of obligations in the initiation of contracts, positive breaches of contract and unlawful acts.
7. Force Majeure
In the event of force majeure (fire, strike, unusual regional storms e.g. extreme hailstorm or similar) or other reasons for mitigation that are not attributable to Naturion® or circumstances that impair Naturion® (e.g. risk to reputation, especially those outside the sphere of influence of Naturion®) Naturion® reserves the right to withdraw from the contract without making a claim to the customer. B. is entitled to compensation.
8. Other damage
The customer is liable to Naturion® for any damage or loss that occurs during the term of the contract, unless the damage is within Naturion®'s area of responsibility or caused by a third party and the third party actually provides compensation, which must be proven by the customer.
9. Additional decorations
The attachment of decorative material or the like and the use of space in Naturion® outside of the rented rooms z. B. for exhibition purposes, require the written consent of Naturion® and can be made dependent on the payment of an additional fee. These and other items brought in by the customer must comply with local fire regulations and other regulations. If they are not picked up immediately, but at the latest within 12 hours after the end of the event, they are stored in Naturion®, for which an appropriate remuneration, at least in the amount of the rental costs for the space used, is owed by the customer. A significant amount of waste left behind by the customer can be disposed of by Naturion® at the customer's expense.
10. Regulatory approvals
The customer has to procure the necessary official permits / permits for an event in good time at his own expense. It is responsible for complying with public law requirements and other regulations. The fees to be paid for events to third parties, in particular GEMA fees, entertainment tax etc., are to be paid by the customer directly to the creditor, unless otherwise agreed in the service contract with Naturion®.
11. Additional purchases
Insofar as Naturion® procures technical or other equipment for the customer from third parties, it acts on the authority and for the account of the customer. The same is liable for the careful treatment and proper return of the facilities and releases Naturion® from all third party claims arising from the transfer.
12. Additional gastronomic services
The customer may not bring their own food and beverages to Naturion® for their own consumption. In special cases, an exception agreement can be made, but at least a service fee or corkage fee will be charged.
The customer undertakes to inform Naturion® immediately, without being asked, but before the contract is concluded, that the provision of services and / or the event, be it due to its political, religious or other character, is likely to generate public interest or, in the negative case, concerns the Affect Naturion®. Newspaper advertisements, other advertising measures and publications that are related to Naturion® and / or the bsw. Invitations to interviews or sales events contain the written consent of Naturion®. If the customer violates this obligation to provide information or is published without such consent, Naturion® has the right to cancel the event. In this case, the above regulations apply with regard to the payment of rent and other services.
14. Arrival / departure
Booked rooms are available to the customer from 3 p.m. They must be vacated by 11:00 noon on the day of departure. Unless a later arrival time has been expressly agreed, Naturion® has the right to otherwise allocate the booked room after 8:00 p.m. without the customer being able to derive a claim from this. The customer is not entitled to the provision of certain rooms or premises. If these are confirmed in the order confirmation but are not available, Naturion® is obliged to seek equivalent replacement in the house or in other objects.
15. Payment term
Invoices that are not due on the calendar are payable without deduction within 10 days of the invoice date. Delay occurs with the receipt of the first reminder. From the time of default, the invoice is subject to 4% interest above the Bundesbank discount rate, unless Naturion® proves a higher or the customer a lower default damage. A reminder fee of EUR 5.00 is payable for each reminder after the default occurs.
16. Place of performance and jurisdiction
The place of fulfillment and place of payment is the place of Naturion® for both sides. German law applies. The place of jurisdiction in commercial transactions is the company headquarters or the location of Naturion® at the Naturion®'s discretion.
17. General and severability clause
Deviating agreements or ancillary agreements must be in writing to be effective. Should individual provisions of this contract including these terms and conditions be ineffective, this does not affect the effectiveness of the remaining provisions. The parties will immediately replace the ineffective provisions with those that come as close as possible to the ineffective ones.